Customer Service Associate Representative Cigna Healthcare
Cigna Healthcare · Oregon, Oregon, United States
Job Description
Customer Service Associate Representative
Company: Cigna Healthcare Location: Remote (Oregon, United States) Work Model: Remote Contract: Permanent Salary: $17.75 - $19 USD per hour
About the Role
Cigna Healthcare is seeking a dedicated Customer Service Associate Representative to provide essential support to participants, clients, and providers. In this remote role, you will be the first point of contact for inquiries regarding group health benefits and claims payments. You will play a crucial part in ensuring our members receive clear, accurate, and timely assistance.
Key Responsibilities
- Answer telephone calls from plan participants, group contacts, and providers concerning benefits and claims.
- Provide clear, accurate, and timely responses to information requests.
- Document all interactions in Chronolog, summarizing key points of each conversation.
- Manage and respond to messages from designated voicemail boxes.
- Interpret and apply plan documents, amendments, and updates for multiple clients.
- Assist with navigating the Cigna Healthcare website for members.
- Support claim information research, identification, and processing.
- Assist with provider record maintenance tasks.
- Index claims and correspondence batches.
- Prepare refund documentation.
- Support team members and cross-functional partners as needed.
- Aid in employee training and cross-training initiatives.
- Meet or exceed company standards for quality and production.
- Maintain punctual and reliable attendance.
Requirements
- High school diploma or GED required.
- Basic computer and customer service experience.
- Excellent verbal and written communication skills.
- Proficiency with PC tools including Windows, Word, and Adobe Acrobat; ability to learn new software.
- Minimum typing speed of 45 words per minute.
- Strong listening skills and attention to detail.
- Basic mathematical competency.
- High interpersonal skills and the ability to work collaboratively.
- Ability to organize and recall large amounts of detailed information.
- Capability to read, analyze, and interpret benefit plans, insurance documents, and regulations.
- Professional attitude with the ability to project a positive image.
- Commitment to privacy and confidentiality standards.
- Flexibility to work under pressure and meet deadlines.
- Strong problem-solving abilities with professionalism and patience.
- Reliable internet connection via cable broadband or fiber optic with at least 10Mbps download/5Mbps upload.
About Allegiance By Cigna Healthcare
Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high-touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies.
What We Offer
- An hourly rate of $17.75 - $19 USD, depending on experience and location.
- Eligibility to participate in an annual bonus plan.
- Comprehensive benefits package starting on day one, including:
- Medical, vision, and dental insurance.
- Well-being and behavioral health programs.
- 401(k) plan.
- Company-paid life insurance.
- Tuition reimbursement.
- A minimum of 18 days of paid time off per year.
- Paid holidays.
Join Cigna Healthcare and be a part of advocating for better health through every stage of life.
✨ This description was enhanced by AI based on the original listing.