Partner Services Coordinator - Flexible Location in

Partner Services Coordinator

Company: Booking.com Location: Flexible (Florence, Rome, Milan, Venice, Rimini, Verona, Naples, Catania), Italy Work Model: Onsite Contract: Permanent

Booking.com is seeking a dedicated and proactive Partner Services Coordinator to join our team. This full-time, permanent role offers a flexible location within several key Italian cities.

About the Role

As a Partner Services Coordinator, you will be the primary point of contact for our valued local accommodation partners. You will play a crucial role in supporting their success and fostering strong relationships, ultimately contributing to the growth of Booking.com's business.

Key Responsibilities

• Identify opportunities to enhance partner business performance through the strategic use of internal priority-setting tools.
• Serve as the first point of contact for key local accommodation partners, addressing their questions and queries promptly and effectively.
• Act as a liaison for properties, providing support and guidance when they encounter issues or have specific needs.
• Manage and nurture relationships with accommodation partners, ensuring their satisfaction and loyalty.
• Troubleshoot and resolve partner-related issues, demonstrating strong problem-solving skills.

Requirements

• Proven experience in partner services or a similar client-facing role.
• Excellent communication and interpersonal skills, with the ability to build rapport and manage relationships effectively.
• Strong problem-solving capabilities and a proactive approach to addressing challenges.
• Familiarity with the accommodation industry is a plus.
• Ability to work independently and as part of a team.