Guest Service Agent - Starhotels Savoia Excelsior Palace (Tr)

About the Role

Join Starhotels and become part of the Front Office team at our Hotel Savoia Excelsior Palace in the heart of Trieste. As a Guest Service Agent, you will be the first point of contact for our guests, responsible for creating memorable experiences and ensuring their stay is exceptional.

Key Responsibilities

• Serve as the primary point of contact for guests, providing a warm and welcoming first impression.
• Manage guest check-ins and check-outs efficiently and courteously.
• Assist guests with inquiries, requests, and provide information about hotel services and local attractions.
• Handle guest concerns and issues promptly and professionally, aiming for guest satisfaction.
• Coordinate with other hotel departments to ensure seamless service delivery.
• Maintain a high standard of professionalism and presentation at all times.

Requirements

• Previous experience in Guest Service, Front Office, or a similar customer-facing role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills.
• A strong commitment to providing outstanding customer service.
• Ability to work effectively in a fast-paced environment.
• Proficiency in relevant hotel management software is a plus.
• Fluency in English is required.

About Starhotels

Starhotels is a leading Italian private hospitality group operating in the upscale, upper-upscale, and luxury segments. With 30 hotels located in prime Italian destinations, as well as in London, Paris, and New York, we offer over 4,200 rooms. We are dedicated to providing exceptional experiences for our guests through our commitment to quality, service, and Italian style.

What We Offer

• Opportunity to work in a prestigious hotel in a beautiful Italian city.
• Be part of a dynamic and professional Front Office team.
• A role where you can directly impact guest satisfaction and create memorable experiences.
• Potential for growth within the Starhotels group.