Technical Onboarding & Engagement Manager

Technical Onboarding & Engagement Manager (Remote, Australia)

Algolia is a pioneer and market leader in AI Search, empowering over 17,000 businesses to deliver fast, predictive search and browse experiences at internet scale. We power over 30 billion search requests weekly and are backed by significant Series D funding, enabling continuous investment in our platform and customer success.

The Engagement Management Practice at Algolia is a key driver of our strategic Onboarding Program. We partner with technical and business stakeholders to deliver professional services that efficiently bring customers live, ensuring measurable impact and long-term value.

As a Technical Onboarding & Engagement Manager, you will own the end-to-end implementation of multiple concurrent, complex customer projects. You will lead engagements from mobilization through production launch, demonstrating disciplined execution and a strong command of Algolia’s product suite and post-sale offerings. This role demands exceptional customer-facing presence, operational rigor, decisive stakeholder leadership, and proactive risk management.

Key Responsibilities

• Ensure a structured and efficient pre-to-post sales handoff by partnering with Account Executives and Solution Engineers, validating scope, success criteria, resource allocation, and implementation readiness.
• Define AI Search requirements and detailed project plans in collaboration with Professional Services teams.
• Manage technical engagements across a portfolio of onboarding services, acting as the primary point of contact and leading day-to-day execution with Solutions Architects, Business Consultants, and Engineering.
• Partner with Global System Integrators on product, service, and delivery strategies.
• Drive project governance and accountability, managing milestones, dependencies, deliverables, hours/budget, and quality expectations.
• Communicate project health, progress, risks, and strategic recommendations clearly to customers, internal stakeholders, and executives.
• Proactively identify and mitigate risks, remove blockers, and execute contingency plans to protect timelines and outcomes.
• Act as the voice of the customer, raising awareness of product gaps as needed.
• Identify opportunities for upselling professional services based on onboarding extension requirements or project velocity.
• Lead structured post-go-live transitions to Customer Success Managers and Technical Account Owners, ensuring effective knowledge transfer and sustained customer confidence.
• Contribute to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools, and playbooks.

Requirements

• 4+ years of working knowledge of search, data, and AI technologies, with the ability to translate business requirements into structured implementation plans.
• 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering throughout the IT project lifecycle.
• Demonstrated experience applying project management methodologies (e.g., Waterfall, Scrum, Kanban, or hybrid models) to deliver successful outcomes.
• Ability to operate effectively in a fast-paced, dynamic environment with strong organizational discipline and attention to detail.

Nice to Have

• Project Management or Agile Certification (PMP, SAFe, Six Sigma).
• Technical degree in computer science, engineering, or a related quantitative field.
• Experience with project management systems such as Smartsheet, MS Office, Jira | Atlassian, Google Suite, Salesforce, Thoughtspot, Asana, Gainsight, and Toggl.
• Working knowledge of SQL.

What We Offer

• A remote work opportunity within Australia.
• Algolia’s flexible workplace model emphasizes impact and contribution over physical location, fostering a high-trust environment.
• The opportunity to work with a market-leading AI Search technology and a global customer base.
• A collaborative and inclusive work environment that values autonomy and diversity.
• Competitive compensation package, including a base salary range of $117,500—$147,500 AUD.

Algolia is committed to creating an inclusive workplace where everyone is respected and supported. We do not discriminate on the basis of race, color, religion, sex, age, national origin, military status, veteran status, disability status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.