Sales & Service Specialist - Boutique Padova

About the Role

Hermès Paris is seeking a dedicated Sales & Service Specialist to join our boutique in Padova. As the primary point of contact between our valued clients and the store, you will play a crucial role in managing the after-sales service and ensuring an exceptional customer experience. This permanent, onsite position offers the opportunity to embody the esteemed brand values of Hermès and contribute to creating memorable journeys for our clientele.

Key Responsibilities

• Serve as the main point of contact for clients, managing the after-sales service.
• Assist clients with inquiries, reservations, and complaints, ensuring all interactions align with Hermès' standards of excellence.
• Develop and deliver memorable customer journeys through heartfelt and bespoke attention.
• Effectively communicate brand values and product information to customers.
• Handle customer service needs with professionalism and efficiency.

Requirements

• Proven experience in customer service and sales roles.
• Excellent communication and interpersonal skills.
• A strong understanding of and ability to embody brand values.
• Experience with after-sales service management is advantageous.
• Ability to provide bespoke attention to customers.