Branch Operations Manager - Marcon, Venice

About the Role

Indie Campers, a leading campervan marketplace, is seeking a dedicated Branch Operations Manager to join our team in Marcon, Venice. We are passionate about making road trips accessible to everyone, offering a seamless digital experience and high-quality adventures at affordable prices. Having facilitated over one million nights rented and welcomed more than 300,000 travelers globally, we are expanding our offerings and looking for a motivated individual to manage our Venice branch operations.

Key Responsibilities

• Oversee daily branch operations to ensure efficiency and customer satisfaction.
• Lead and mentor the branch team, fostering a positive and productive work environment.
• Manage customer service interactions, resolving issues and ensuring a high level of service.
• Contribute to business development initiatives to grow the branch's reach and impact.
• Implement and maintain operational standards and procedures.

Requirements

• Proven experience in operations management.
• Strong customer service skills.
• Demonstrated team leadership abilities.
• Experience in branch management.
• A proactive approach to business development.

What We Offer

• A permanent contract with a dynamic and growing company.
• The opportunity to be part of a mission-driven organization in the travel industry.
• A role based onsite in Marcon, Venice.