Customer Support Representative

Customer Support Representative

Company: Dario Location: Remote (India) Contract: Permanent Industry: Healthcare

At Dario, we are on a mission to make better health easy. We are looking for passionate, smart, and collaborative individuals who want to make a meaningful impact.

About the Role

The Customer Support Representative will be responsible for responding to customer service and support inquiries from our B2C members. You will maintain customer records in compliance with regulatory policies and procedures, ensuring an exceptional member experience.

Please note: This role requires working a shift from 8:30 PM to 5:30 AM IST.

Key Responsibilities

• Respond to member concerns, questions, and technical needs via phone, email, and chat, adhering to regulatory policies and procedures.
• Inform members about Dario products and services, identifying opportunities for upselling.
• Maintain accurate customer records in compliance with regulatory policies and procedures.
• Deliver exceptional customer service with kindness, patience, and cultural sensitivity.
• Collaborate with global teams across different time zones to ensure a seamless member experience.
• Perform other duties as assigned.

Requirements

• Excellent written and verbal English communication skills. Proficiency in an additional regional language (e.g., Spanish) is a plus.
• Excellent telephone etiquette.
• Demonstrated organizational, time management, and communication skills.
• Ability to learn, analyze, understand, and convey complex information.
• Proficiency with technology, web-based applications, and mobile applications.
• Prior customer service or support experience is required.
• Experience with Salesforce or other CRM platforms is a plus.

Remote Work Requirements

• A quiet, private, and distraction-free home office environment.
• Reliable high-speed internet with a minimum of 10Mbps download and 5Mbps upload speed.
• Discipline and autonomy to work effectively from home.
• Availability to work the required shift: 8:30 PM – 5:30 AM IST.

DarioHealth is committed to fostering diversity of thought, culture, and background. We believe that an inclusive and equitable environment enriches our team and enables us to better serve our members. We do not discriminate against any employee or job candidate.