Guest Relation Specialist

Guest Relations Specialist - Milan

We are a fast-growing, tech-driven hospitality company operating in the short-term rental sector. We combine the comfort of a home with hotel-level service, powered by innovative technology and smart processes to deliver an exceptional guest experience. We are looking for a Guest Relations Specialist to join our Milan team and be the key point of contact for our guests throughout their stay.

Key Responsibilities

• Ensure a seamless and positive guest experience from booking to check-out.
• Act as the primary point of contact for guests, addressing inquiries and resolving issues promptly and professionally.
• Manage guest communications via various channels (phone, email, messaging platforms).
• Coordinate with internal teams to ensure guest needs are met, including maintenance, cleaning, and check-in/check-out processes.
• Handle guest feedback and complaints, aiming for satisfactory resolutions.
• Contribute to maintaining high standards of service and operational efficiency.

Requirements

• Proven experience in guest relations, hospitality, or customer service roles.
• Familiarity with the short-term rental industry is a plus.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage a varied workload effectively.
• Proactive and solution-oriented approach to problem-solving.
• Fluency in English is required.

What We Offer

• A permanent contract within a dynamic and innovative company.
• The opportunity to be part of a growing team in the vibrant city of Milan.
• A role where you can directly impact the guest experience.