Solution Specialist

Solution Specialist (Remote)

World Wide Technology (WWT) is seeking a motivated Solution Specialist to join our remote team. As a global technology solutions provider, WWT is at the forefront of the AI and Digital Revolution, helping large organizations accelerate their digital transformation. Our culture is built on a foundation of core values, fostering innovation, collaboration, and respect.

About the Role

The Solution Specialist plays a crucial role in the pre-sales process for qualified services opportunities. You will lead key phases of the services lifecycle, including Intake, Scoping, Service Design, and Contracting. Your primary focus will be on developing high-quality statements of work, preparing project budgets and pricing, and collaborating with internal and external partners to ensure successful engagement delivery.

Key Responsibilities

• Conduct discovery and requirements gathering sessions.
• Engage subject matter experts to assist in scoping projects.
• Determine WWT's approach to service delivery, including preliminary timelines, resource planning, risk assessment, estimation, and budgeting.
• Develop detailed estimates and pricing models, leveraging technical IT expertise.
• Create accurate, detailed statements of work (SOWs) that meet client objectives and mitigate contractual risks.
• Present SOWs and pricing to clients, balancing business acquisition with profitable delivery.
• Revise scope, timelines, and fees based on client feedback.
• Review engagements prepared by colleagues for compliance and quality control.
• Build and maintain strong relationships with WWT Sales, Services stakeholders, and other departments.
• Serve as the primary point of contact for the Services organization on assigned sales opportunities.
• Independently support high-volume and low-complexity engagements.

Requirements

• Bachelor’s degree or equivalent industry experience.
• 5-10 years of related experience.
• Proven experience writing technical statements of work and sales proposals, preferably with a major information technology integrator or professional services firm.
• Experience creating and/or working with work breakdown structures (WBS) and budgets for professional services engagements in the information technology field.
• Demonstrated track record of working within infrastructure solution areas such as Networking, Digital Workspace, and Mobility.
• A background focused on Network or Infrastructure technology is desired.
• Ability to work effectively in a complex matrix organization.
• Ability to work independently, be proactive, and self-motivated, while also being a strong team player.
• Excellent attention to detail.
• Strong written, verbal, and presentation communication skills.
• Effective collaboration and communication skills to facilitate discussions, build partnerships, and present information clearly and concisely.
• The capability to thrive in a dynamic and fast-paced environment, adapt to changing priorities, and manage multiple responsibilities effectively.

What We Offer

• Salary: $68,000 - $88,000 annually (actual salary will vary based on factors such as location, experience, and performance).
• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year), Holidays (10 per year), Parental Leave, Military Leave, Bereavement.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

This is a remote position. Video conferencing with other WWT employees is required.