Graduate Programme – Philippines / India

Graduate Programme - Customer Support (Remote)

Note: This role is for individuals who reside in and have full work authorization for the Philippines and India.

About the Role

This is an exciting entry-level opportunity within the B2B SaaS space, designed to kickstart your career at PriceLabs. As the first point of contact for our customers, you will play a crucial role in their success by providing exceptional support and service. You will have the chance to uphold and set new standards in customer care. This role offers a pathway to non-technical positions in various departments such as Sales & Success, Marketing, and Data Science within PriceLabs.

Shift Timings (any five days of the week):

• Philippines: 4:30 a.m. to 1:00 p.m. Philippine Time
• India: 6:00 p.m. to 2:30 a.m. Indian Standard Time

Key Responsibilities

• Take ownership of customer issues from report to resolution.
• Conduct product walkthroughs and provide solutions to customer queries.
• Research, diagnose, and troubleshoot customer issues.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all reported issues.
• Respond to customer inquiries via email, phone calls, and live video calls.
• Go above and beyond to assist customers.

About You

• Empathetic and patient.
• Curious with a strong problem-solving mindset.
• Possess a solid analytical background, as our product is math and numbers-heavy.
• Excellent verbal, written, presentation, and interpersonal communication skills.
• Minimum Math score of 2.00 (equivalent to 85% or higher) in your 10th grade or most recent Math exam.

About PriceLabs

PriceLabs is a leading revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform empowers hosts and hospitality professionals to optimize pricing and revenue management by adapting to market trends and occupancy levels. We offer dynamic pricing, automation rules, and customization tools, managing pricing and minimum stay restrictions for portfolios of all sizes, with prices automatically uploaded to preferred channels. Every day, we manage pricing for over 600,000+ listings globally across 150+ countries.

Why Join PriceLabs?

• Work with an industry-leading product used by thousands of satisfied customers worldwide (NPS in the 70s).
• Collaborate with a global, remote-first team of passionate individuals who value open communication, empowerment, and customer success.
• Be part of a rapidly growing company backed by a strong team.

How to apply: Please fill out the application form. If your profile is shortlisted, our team will contact you via email. Please check your spam folder if you do not see our email. We encourage you to provide genuine responses and avoid AI-generated content.

PriceLabs is an equal-opportunity employer committed to diversity and inclusion.