Supervisor, Customer Service

Supervisor, Customer Service

Company: Ameritas Location: USA Work Model: Hybrid (Remote options available based on proximity to an office location) Contract: Permanent

About the Role

Ameritas is seeking a dedicated Supervisor to manage day-to-day customer service or back-office operations. This role is crucial for ensuring operational excellence, fostering a high-performing team, and driving customer satisfaction. You will be responsible for supervising and coaching associates, monitoring key metrics, and upholding performance standards.

Key Responsibilities

• Manage the day-to-day activities of associates.
• Lead a high-performing team through effective recruitment, development, engagement, and performance management.
• Provide guidance and support to resolve escalated customer issues and concerns.
• Ensure strict adherence to all relevant regulations, company policies, and procedures.
• Recommend and implement innovative programs and processes to achieve desired results.
• Monitor daily operational activities and provide direction to meet service goals.
• Measure and analyze associate productivity and performance metrics.
• Implement best practices to achieve both customer and associate retention.

Requirements

• Bachelor’s degree or equivalent experience.
• 3-5 years of related experience.
• 0-2 years of supervisory experience.
• General knowledge of the securities industry is preferred.
• SIE certification is preferred, but not required.

What We Offer

Ameritas is an insurance, financial services, and employee benefits provider committed to fulfilling life for our customers. We offer a dynamic work environment with opportunities for professional growth and a comprehensive benefits package designed to support your well-being.

Benefits include:

• Financial:
  • 401(k) Retirement Plan with company match and quarterly contribution.
  • Tuition Reimbursement and Assistance.
  • Incentive Program Bonuses.
  • Competitive Pay.
• Work-Life Balance:
  • Flexible Hybrid work options.
  • Thrive Days (Personal time off).
  • Paid time off (PTO).
• Health & Well-being:
  • Medical, Dental, and Vision benefits.
  • Health Savings Account (HSA) with employer contribution.
  • Well-being programs with financial rewards.
  • Employee Assistance Program (EAP).
• Professional Growth:
  • Professional development programs.
  • Leadership development programs.
  • Employee resource groups.
  • StrengthsFinder Program.
• Community Engagement:
  • Matching donations program.
  • Paid volunteer time (8 hours per month).
• Family Support:
  • Generous paid maternity and paternity leave.
  • Fertility, surrogacy, and adoption assistance.
  • Backup child, elder, and pet care support.

Ameritas is an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace. We hire based on qualifications, attitude, and work ethic, celebrating the unique contributions of every team member.