Patient Intake Specialist

Patient Intake Specialist

Company: Aveanna Healthcare Location: Remote Contract: Permanent Salary: $18.00/HR

Aveanna Healthcare is seeking a dedicated Patient Intake Specialist to join their team. This is a 100% remote, permanent position with a competitive hourly rate and a comprehensive benefits package.

About the Role

As an Intake Patient Care Representative, you will play a crucial role in supporting new patients as they navigate the admissions process. Your responsibilities will include gathering essential information, verifying insurance coverage, reviewing prescriptions, and coordinating the necessary steps for patients to begin receiving care. This role emphasizes accuracy, thorough documentation, and patient coordination, rather than high-volume call handling. You will be a key point of contact, communicating with patients, caregivers, and internal teams to ensure all intake requirements are met efficiently and compliantly, thereby minimizing delays in the start of care.

Key Responsibilities

• Support new patient admissions by collecting and accurately entering demographic and clinical information.
• Verify insurance coverage and review patient benefits.
• Submit and follow up on necessary authorizations.
• Review prescription validity and identify any missing or required documentation.
• Communicate with patients and referral sources to obtain all required intake information.
• Coordinate with internal departments to facilitate a timely start of care.
• Maintain accurate, HIPAA-compliant documentation.

Requirements

• 2+ years of experience in healthcare intake, medical office administration, or insurance support.
• Experience with insurance verification or authorizations is preferred.
• A background in home health, Durable Medical Equipment (DME), or a medical office setting is a plus.
• High school diploma or GED required.
• Experience in a customer service or patient service representative role within the healthcare industry.
• Detail-oriented and highly organized with the ability to manage multiple intake cases simultaneously.
• Comfortable working independently in a remote environment.
• Familiarity with healthcare documentation and insurance workflows.

Remote Work Requirements

• Ability to maintain a quiet, dedicated workspace free of background noise and distractions.
• Ability to participate in virtual meetings with a professional, camera-ready presence.
• Strong time-management skills, accountability, and self-direction.
• Must have reliable, high-speed internet access.

What We Offer

• 100% Remote work environment.
• Equipment provided.
• Full Benefits Package including Medical, Dental, Vision, and 401k.
• Paid Time Off (PTO).
• Paid Holidays plus Bonus Days Off.
• Structured onboarding and role-based training.
• Opportunities for internal growth.
• Competitive hourly pay starting at $18.00 per hour.

Note: Candidates located in the Central or Eastern Time Zone will be prioritized for consideration.