Customer Service Manager
International Workplace Group plc · Cesena, Provincia di Forlì-Cesena
Job Description
Customer Service Manager
Company: International Workplace Group plc Location: Cesena, Provincia di Forlì-Cesena, Italy Work Model: On-site Contract Type: Fixed Term Contract Seniority: Mid-level
About the Role
International Workplace Group (IWG) is seeking a dynamic and experienced Customer Service Manager to join our growing global organization. This pivotal role is based at our Cesena location and offers the unique opportunity to manage your centre's performance with significant autonomy and resources, as if it were your own business. You will be at the heart of our operations, ensuring exceptional service delivery and overall centre success.
Key Responsibilities
As a Customer Service Manager, your responsibilities will include:
- Overseeing all aspects of your centre's performance.
- Managing the day-to-day operations of the customer service department.
- Ensuring high levels of customer satisfaction and retention.
- Leading and developing a customer service team.
- Implementing and monitoring performance management strategies.
- Contributing to office management and operational efficiency.
Requirements
- Proven experience in Customer Service and Management.
- Strong skills in Office Management.
- Experience with Performance Management.
- Ability to work autonomously.
- Fluency in English and Italian is required.
What We Offer
- A full-time, on-site position within a leading global company.
- The opportunity to manage a centre with significant autonomy.
- A role at the heart of our expanding international organisation.
✨ This description was enhanced by AI based on the original listing.