Reception Staff / Fom (M/F/x)

About the Role

a&o Hostels is expanding to Milan, with a new opening in July 2025. We are seeking a dedicated and independent Receptionist (M/F/x) to join our team at the a&o Hostel and Hotel Milan. This is a full-time, permanent position based onsite.

Key Responsibilities

• Serve as the primary point of contact and the face of a&o Hostels.
• Manage the reception area, which will be your main territory.
• Oversee the check-in and check-out process for guests.
• Act as a Guest Relations Officer, assisting guests in the lobby.
• Manage our Self-Service Restaurant.

Requirements

• Experience in reception roles.
• Strong guest relations skills.
• Proficiency in check-in and check-out procedures.
• Excellent customer service abilities.
• Ability to work independently and diligently.