Bilingual Client Advisor Italian/english (W/m) - Based in Paris

Bilingual Client Advisor (Italian/English) - Paris

Hermès is seeking a Bilingual Client Advisor fluent in both Italian and English to join their team based in Paris.

About the Role

This position is part of the European e-commerce entity, which manages the online distribution of Hermès products across 17 European countries and provides customer service for European stores. You will be working within one of the front office teams, contributing to the smooth operation of online sales and customer support.

Key Responsibilities

• Provide exceptional customer service to Italian and English-speaking clients.
• Assist clients with online purchases and inquiries.
• Support the e-commerce operations and distribution of Hermès products.
• Liaise with European stores regarding customer service matters.

Requirements

• Fluency in both Italian and English (written and spoken).
• Experience in a client advisor, customer service, or retail role.
• Familiarity with e-commerce operations is a plus.
• Strong communication and interpersonal skills.

What We Offer

• Opportunity to work with a prestigious luxury brand.
• Be part of a dynamic international team.
• Role based in Paris.