Customer Service Specialist Direct Export

About FAAC Technologies

FAAC Technologies is a global leader in access and parking solutions, with over 4,400 employees in 31 countries across 5 continents. Headquartered in Bologna, Italy, and founded in 1965, we design innovative systems that simplify and secure the movement of people and vehicles. Our offerings include automated gates, access control, doors, and smart parking solutions.

About the Role

We are seeking a Customer Service Specialist Direct Export to join our team in Bologna. This onsite role will be instrumental in supporting our international customer base within the direct export market.

Key Responsibilities

• Provide exceptional customer service to clients in the direct export sector.
• Manage and resolve customer inquiries related to access solutions and parking solutions.
• Liaise with internal teams to ensure timely and accurate fulfillment of customer orders and requests.
• Maintain strong communication channels with international customers.

Requirements

• Proven experience in a customer service role.
• Familiarity with export processes and international business.
• Knowledge of access solutions and/or parking solutions is a plus.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team environment.