Community Manager (Italy and Israel)

Community Manager - Italy and Israel

Location: Torino, Italy Company: EBSCO Contract: Permanent Seniority: Mid-level

EBSCO is seeking a dynamic Community Manager to join our team in Torino, Italy. This role is crucial for fostering strong relationships with our customers in Italy and Israel, working closely with our Sales and Marketing departments. You will be instrumental in developing and implementing initiatives that drive customer engagement, support the growth of key accounts, and create memorable customer experiences through events and targeted communications.

About the Role

As a Community Manager, you will act as a vital link between EBSCO and our customer base. Your primary focus will be on enhancing customer satisfaction, promoting product adoption, and cultivating long-term loyalty across multiple business areas. This is an exciting opportunity to make a significant impact on customer relationships and contribute to the success of our sales and marketing efforts.

Key Responsibilities

• Develop and execute initiatives to strengthen relationships with existing customers.
• Support the growth and development of key accounts.
• Deliver impactful customer experiences through events and tailored communications.
• Collaborate with Sales and Marketing teams to align strategies and achieve business objectives.
• Enhance customer satisfaction, product adoption, and long-term loyalty.
• Coordinate activities across multiple business areas to ensure a cohesive customer approach.

Requirements

• Proven experience in Community Management.
• Strong understanding of Customer Relations.
• Experience in Sales Support.
• Ability to contribute to Marketing Initiatives.
• Focus on achieving high Customer Satisfaction.