After Sales & Services Specialist

About the Role

Ferretti Group is seeking an experienced After Sales & Services Specialist to join our team in Ancona, Italy. This role is crucial in providing comprehensive after-sales support to our valued customers, ensuring their satisfaction with our products.

Key Responsibilities

• Provide after-sales service support to customers, including installation, maintenance, and repair of sold products.
• Analyze the volume of repairs by store on a monthly basis.
• Engage with customers proactively through phone, mail, and in-person interactions.
• Ensure customer satisfaction with all after-sales services.

Requirements

• Proven experience in after-sales support and customer service.
• Knowledge of maintenance and repair processes.
• Experience with product installation.
• Strong communication and interpersonal skills.
• Ability to analyze repair data and identify trends.
• Proactive and customer-focused approach.