Senior Director Global Delivery Services
Elite Technology · United Kingdom
Job Description
About Elite Technology
Elite is a trusted automation platform for law firm operations, serving many of the world's largest and most successful law firms. We deliver the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system. With embedded AI, predictive analytics, and integrated payments, our products help firms shorten billing cycles, reduce write-offs, and unlock firm-wide insights, driving innovation and growth.
About the Role
The Senior Director, Global Delivery Services will lead customer delivery operations across EMEA and APAC. This role is responsible for ensuring consistent execution, operational excellence, and successful customer outcomes. You will oversee a global delivery organization, drive performance through governance and key metrics, and collaborate with cross-functional teams to support customer success. This position is critical for maintaining high customer satisfaction, enabling scalable growth, and ensuring customers realize the full value of our solutions.
Key Responsibilities
- Lead and manage customer delivery operations across EMEA and APAC regions.
- Ensure consistent execution and operational excellence in all delivery activities.
- Drive successful customer outcomes and high levels of customer satisfaction.
- Oversee the global delivery organization, fostering a high-performance culture.
- Implement and monitor key performance indicators (KPIs) and governance frameworks.
- Partner with sales, product, and support teams to enhance the overall customer journey.
- Contribute to strategies that enable scalable growth and customer value realization.
Requirements
- Proven experience in customer delivery and global operations management.
- Strong understanding of performance management principles and practices.
- Demonstrated success in driving customer success initiatives.
- Experience within the SaaS industry is highly desirable.
- Ability to lead and manage a global team effectively.
Work Arrangement
- Location: Remote, United Kingdom
- Time Zone: Must be based in UK Time Zone (GMT/BST)
- Contract: Permanent
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✨ This description was enhanced by AI based on the original listing.