Customer Service Senior Representative, Patient Scheduling – Accredo

Customer Service Senior Representative, Patient Scheduling

Company: The Cigna Group Location: Remote (USA) Work Model: Remote Contract: Permanent Seniority: Senior Industry: Healthcare

About the Role

Join The Cigna Group as a Customer Service Senior Representative within the fast-paced Central Nursing Team. As a vital first point of contact, you will independently assist both internal and external clients by clarifying information, conducting research, and resolving non-clinical issues. This is an exciting and challenging opportunity to contribute to a leading healthcare services organization.

Key Responsibilities

• Collaborate with Nurse Managers/Supervisors, field staff, and patients to schedule home infusion visits within a designated region.
• Complete nurse assignments for patients, manage visit reschedules based on patient availability, and assign new patients to appropriate nurses.
• Proactively monitor all patient appointments to ensure accuracy.
• Act as a coordinator for nursing referrals, liaising with pharmacy, reimbursement, and nursing departments while delivering excellent customer service.
• Communicate with various staff, departments, and prescribers via fax, email, instant messaging, and phone.
• Monitor personal email and nursing mailboxes for follow-up needs, prioritizing tasks accordingly.
• Utilize multiple Excel documents to identify tasks and their urgency.
• Respond promptly to inquiries from patients, field staff, and other departments regarding nursing and patient referrals and schedules.
• Investigate and research issues to provide effective resolutions.
• Demonstrate initiative in problem-solving, with the ability to multitask effectively and apply critical thinking.
• Ensure accurate and timely data entry into appropriate systems.

Requirements

• High School education or GED required.
• A minimum of 5 years of relevant Customer Service experience.
• High proficiency and regular use of Microsoft Excel and Outlook are essential.
• A proactive work ethic with the ability to be managed and trained virtually.
• Strong attention to detail.
• Excellent professional written and oral communication skills.
• Ability to adapt to a dynamic work environment, learn quickly, solve problems, and make independent decisions.
• Reliable internet connection: cable broadband or fiber optic with at least 10Mbps download/5Mbps upload speeds.

What We Offer

• The opportunity to work remotely within the USA.
• A permanent position with a leading healthcare services provider.
• A role within a supportive and dynamic team environment.

The Cigna Group is committed to a tobacco-free policy. Please note that hiring decisions in certain states may be affected by tobacco/nicotine use. Qualified applicants will be considered without regard to race, color, age, disability, sex, sexual orientation, gender identity or expression, veteran status, religion, national origin, ancestry, marital status, genetic information, or any other protected characteristic.