Senior Customer Insights Analyst

Senior Customer Insights Analyst

Company: Bright Horizons Location: Remote (United States) Contract: Permanent Salary: $71,000 - $81,000 per year

Bright Horizons is a leading education and care company dedicated to helping employees thrive at work and at home. We partner with employers to offer high-quality child care, elder care, and educational support. Our workplace fosters collaboration, meaningful benefits, and a culture that supports both career growth and personal well-being.

About the Role

The Senior Customer Insights Analyst will play a crucial role within the Customer Insights Team, supporting our Customer Experience survey strategy. This position requires a deep understanding of survey development and research best practices to manage the end-to-end research process. The ideal candidate is customer-obsessed, passionate about data, and possesses strong analytical skills to identify themes, trends, and actionable insights across various Bright Horizons services. You will be responsible for designing, building, evaluating, and analyzing customer experience surveys, creating visualizations and reports that effectively communicate the customer's voice throughout the organization. This is a fast-paced, collaborative role requiring the ability to manage multiple time-sensitive projects.

Key Responsibilities

• Support research development and the end-to-end survey process.
• Collaborate with stakeholders and end-users throughout project design, including dashboard and reporting creation to communicate insights and ensure understanding.
• Serve as a subject matter expert and resource for Customer Insights in research and analysis.
• Understand the context of data and its appropriate uses.
• Monitor, measure, and provide feedback on survey and report performance.
• Perform intermediate data transformations using Excel.
• Monitor the health of surveys and escalate issues to leadership.
• Develop and maintain a working knowledge of company operations.
• Work collaboratively with other departments.
• Exercise authority to design, distribute, and analyze surveys.
• Evaluate projects and methodologies to recommend optimization opportunities.

Requirements

• Bachelor's Degree.
• 3 years of experience in survey development and analysis.
• Experience with Qualtrics CX Platform, including survey programming, deployment, and dashboard mapping/design.
• A strong Customer Experience mindset.
• Robust analytical, problem-solving, and critical thinking skills.
• Ability to prioritize and manage multiple competing demands in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong attention to detail and ability to self-check work.
• Proficiency in Excel, including sorting, filtering, and intermediate formula creation.
• Ability and willingness to learn new systems quickly.

Note: Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

What We Offer

• Compensation: Annual salary between $71,000 - $81,000. Actual compensation will depend on experience, education, certifications, geography, and other relevant factors.
• Paid Time Off: Up to 9 paid holidays annually, 40 hours of sick time per year, and 80 hours of vacation time per year (based on a full-time schedule).
• Comprehensive Benefits:
  • Medical, dental, and vision insurance.
  • Paid vacation, sick, holiday, and parental bonding leave.
  • 401(k) retirement plan.
  • Long-term and short-term disability insurance.
  • Life insurance.
  • Money-saving discounts and financial planning tools.
  • Tuition assistance and education coaching.
  • Caregiving support and resources for family members.

Learn more about our health and wellness benefits: https://careers.brighthorizons.com/us/en/health-and-wellness

Deadline to Apply: This posting is anticipated to remain open until 6/12/26.

Bright Horizons is an equal opportunity employer committed to diversity and inclusion. If you require assistance or reasonable accommodation during the application process, please contact the recruitment helpdesk at 855-877-6866 or [email protected].