Customer Success Manager

Customer Success Manager

Join Acquire Asia Pacific Philippines Inc., an offshore partner for RingCentral, a global leader in cloud unified communications and collaboration solutions. RingCentral is a multi-billion dollar company with a significant market opportunity in UCaaS, Contact Center, and AI-powered solutions, investing heavily in innovative technology.

About the Role

As a Customer Success Manager, you will be instrumental in managing the post-implementation customer journey, ensuring clients maximize the value of their RingCentral solutions. This is a permanent, hybrid role based in the Philippines.

Key Responsibilities

• Develop a thorough understanding of RingCentral's products, services, and administration portal.
• Identify customer challenges and future needs, recommending appropriate RingCentral solutions.
• Manage the end-to-end customer lifecycle, including onboarding, ongoing education, and renewals.
• Provide product training and guidance on feature optimization.
• Ensure customers are leveraging the full suite of RingCentral features.
• Proactively engage with "at-risk" accounts and implement retention strategies to protect Monthly Recurring Revenue (MRR).
• Develop account-specific plans for contract renewals.
• Collaborate with partner sellers to ensure a seamless customer experience.
• Maintain accurate customer information in Salesforce.com.
• Meet or exceed assigned MRR and activity targets.

Requirements

• Minimum of 2 years of experience in Technology Solution sales (UCaaS, CCaaS, SaaS, or similar industries).
• Experience with administrator portal training.
• Excellent presentation and communication skills.
• Proven experience in contract renewal and negotiation.
• Strong B2B sales experience.
• Demonstrated account management experience.
• Experience using Salesforce or other CRM tools is preferred.

What We Offer

• Hybrid work arrangement.
• Comprehensive HMO package (medical and dental).
• Personal Time Off leaves.
• Performance incentives (commissions).
• Employee Assistance and Wellness Programs.
• A work culture recognized as a "Best Place to Work."
• Opportunities for career development within a dynamic organization.