IT Support Specialist

About the Role

BCIC Swiss Limited is seeking an On-site IT Support Specialist to join their team in Trento, Italy. This is a contract position focused on providing essential IT support to end-users.

Key Responsibilities

• Provide first and second-level contact for IT issues and problem resolution.
• Collaborate with third-party vendors to address and resolve complex audio-visual (AV) issues.
• Communicate effectively and in a timely manner regarding the status and resolution of reported incidents.
• Maintain accurate and up-to-date ticket records for all reported incidents.

Requirements

• Experience in IT Support.
• Proven ability in problem resolution.
• Experience handling customer issues.
• Familiarity working with third-party vendors.
• Proficiency in maintaining ticket updates.
• Basic IT knowledge.