Bilingual Senior Travel Consultant ERM, Mexico

Senior Travel Consultant, ERM (Remote)

BCD Travel is seeking a dedicated and experienced Senior Travel Consultant to join our global team. This is a full-time, permanent, remote position based in Mexico, serving clients across Latin America. If you are passionate about travel and excel in customer service, we encourage you to apply.

About the Role

As a Senior Travel Consultant, ERM, you will be the primary point of contact for our business customers, handling their travel requests efficiently and accurately via multiple channels. You will provide active travel consultation, offer travel details, and promote related products. This role requires an extensive understanding of the travel industry and the ability to work independently while also supporting your team. You will assist team members with policies and procedures, and may contribute to operational projects and coach other consultants.

Key Responsibilities

• Utilize BCD Travel tools and systems to manage travel requests.
• Anticipate and address potential customer challenges.
• Provide prompt and attentive customer service.
• Identify opportunities to improve operational processes and customer relationships.
• Perform quality management, including error resolution, and assist with assigned projects.
• Meet individual and team performance goals.

Requirements

• Proven experience in ERM, marine, offshore, or crew travel environments.
• Hands-on expertise in managing crew movements, rotations, and disruption handling.
• Strong attention to detail and the ability to perform accurately under pressure.
• Comfortable working in a fast-paced, 24/7 service environment.
• Demonstrated ability to collaborate effectively within a global, multi-regional operations setup.
• Solid working knowledge of travel industry policies, procedures, and processes.
• Advanced skills in GDS Amadeus.
• Strong verbal and written communication skills in English.
• Proven ability to manage multiple priorities simultaneously.
• Excellent professional customer service and problem-resolution skills.

What We Offer

• Flexible working hours and remote work opportunities.
• Opportunities for professional development and career growth.
• Generous vacation days.
• A competitive compensation package including wellbeing tools.
• Travel industry professional perks and discounts.
• An inclusive and diverse work environment.

BCD Travel helps companies travel smart and achieve more. We are a global leader in business travel, with over 15,000 dedicated team members serving clients in more than 170 countries. Join us as we shape a sustainable future for business travel.