Customer Service Representative (Remote)

Company: Point72 Location: Remote (United States) Contract: Permanent Salary: $28 – $35 per hour

We are seeking a motivated and professional Customer Service Representative to join our dynamic remote team. This role is perfect for individuals who are passionate about assisting customers, possess strong problem-solving abilities, and thrive in an independent, professional setting.

Key Responsibilities

Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
Assist customers with account-related questions and support requests.
Provide accurate information about products and services.
Document customer interactions in company systems.
Escalate complex issues to the appropriate teams.
Adhere to customer service procedures and company guidelines.
Maintain a positive and respectful tone in all interactions.
Effectively and efficiently resolve customer concerns.

Requirements

1+ year of customer service experience.
Excellent verbal and written communication skills.
Ability to work independently in a remote environment.
Basic computer proficiency.
Strong attention to detail.
Reliable internet connection.
High school diploma or equivalent.

Preferred Qualifications

Previous remote work experience.
Familiarity with CRM platforms.
Experience with email and chat support.

What We Offer

Compensation: $28 – $35 per hour.
Estimated Annual Earning Potential: $58,000 – $72,000.
Work Model: Fully remote opportunity.
Scheduling: Flexible part-time scheduling options.
Training: Paid training provided.
Development: Career development support and growth opportunities.
Environment: Professional, supportive, and collaborative team culture.
Recognition: Performance recognition programs.

Join us to enjoy a flexible schedule, competitive pay, and the chance to build valuable customer service and communication skills while working from your preferred location.

Customer Service Representative

Job Description