Lifecycle Specialist, Employee Relations & Transitions – LATAM

Lifecycle Specialist, Employee Relations & Transitions – LATAM

Remote is dedicated to simplifying global employment compliance for organizations of all sizes. We empower businesses to recruit, pay, and manage international teams seamlessly. Our fully remote team operates asynchronously across six continents, united by a passion for innovation and a commitment to building a best-in-class HR platform. If you are energetic, curious, motivated, and ambitious, join us in defining the future of work.

About the Role

As a critical extension of our clients' HR teams, the Lifecycle Specialist, Employee Relations & Transitions plays a vital role in managing employee exits with a focus on legal compliance and exceptional customer service. This position also provides first-level Employee Relations support, guiding clients through workplace concerns and coordinating necessary resources. You will contribute to process improvements and initiatives aligned with Remote's strategic goals and values, directly influencing our compliance coverage, customer journeys, and operational capacity.

Key Responsibilities

• Offboarding:
  • Manage and resolve end-to-end employee exits across multiple international jurisdictions, ensuring a superior offboarding experience.
  • Provide guidance and manage client requests on termination, resignation, transfer procedures, employment contracts, and redundancy processes, ensuring legal compliance and best practices.
  • Lead and facilitate meetings with clients and employees regarding workforce reductions, administrative hearings, negotiations, and terminations.
  • Influence and negotiate positive outcomes in complex terminations, balancing multiple stakeholders with competing interests.
  • Liaise with internal and external stakeholders (payroll, legal counsel, government bodies, trade unions) to ensure compliance in offboarding activities and audits.
  • Draft, tailor, and administer all termination and supplementary documents accurately, maintaining strict adherence to privacy and confidentiality regulations.
  • Process offboarding on Remote's internal HRIS platform, collaborating with Customer Success, Legal, Payroll, Benefits, and other teams.
  • Serve as a subject-matter expert and respond to queries on all offboarding matters.
• Employee Relations:
  • Navigate clients through Remote's Employee Relations resources and guides.
  • Conduct preliminary assessments of workplace concerns, identifying key facts and applicable local regulations.
  • Coordinate with internal and external stakeholders for appropriate handling of employee relations matters.
  • Support clients in understanding progressive disciplinary approaches and documentation requirements.
  • Monitor ongoing employee relations cases, ensuring timely follow-up and coordination.
• Process Improvement:
  • Actively identify opportunities for and contribute to process improvements, automation, product development, and overall customer and employee experience.

Requirements

• Experience as an HR Advisor or HR Business Partner with generalist HR competencies and exposure across the employee lifecycle.
• Proven experience managing voluntary and involuntary exits with sensitivity and legal compliance.
• Strong background in providing HR support and guidance on employment laws and regulations across various jurisdictions.
• Ability to interpret industrial instruments, analyze complex HR issues, conduct research, provide practical solutions, and communicate recommendations effectively in ambiguous environments.
• Basic understanding of employee relations principles, progressive discipline, and workplace investigation fundamentals.
• Excellent communication, influencing, conflict management, and negotiation skills, with the ability to lead difficult conversations professionally and confidentially.
• Business-level (advanced) proficiency in written and spoken English; additional languages are a plus.
• Aptitude and appetite to innovate and optimize processes, identifying opportunities for automation and championing best practices.
• Efficiency in operations with an awareness of the importance of thorough record-keeping and data integrity.
• Tech-savvy, with the ability to collaborate asynchronously on various tools and adapt to new systems.
• Ability to work autonomously and cohesively in a fast-paced, asynchronous, remote international team with multiple priorities.
• Willingness to work flexible hours as needed.
• Proactive and self-motivated with a strong sense of ownership and accountability.

What We Offer

• Work from anywhere.
• Flexible paid time off.
• Flexible working hours (async work model).
• 16 weeks paid parental leave.
• Mental health support services.
• Stock options.
• Learning budget.
• Home office budget & IT equipment.
• Budget for local in-person social events or co-working spaces.

Annual Salary Range: $37,250—$83,800 USD

Reporting to: Manager Employee Lifecycle, Employee Relations & Transitions Team: Lifecycle, Employee Relations & Transitions Location: Remote (LATAM preferred, but all applications welcome) Start Date: As soon as possible