Customer Service Specialist

About the Role

Zoll Medical Corporation is seeking a dedicated Customer Service Specialist to join their team in Piacenza, Italy. This is a permanent, onsite position for a mid-level professional. You will be the primary point of contact for customers, providing advice, processing orders, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for front-line customer interactions.
• Provide customer advice and support.
• Process customer orders accurately and efficiently.
• Enter customer orders into the Oracle system.
• Handle all customer-related requests, including shipment inquiries.
• Collaborate closely with team colleagues, Sales, Business Partners, and Operations colleagues (both local and within ZOLL Corporate).

Requirements

• Proven experience in a customer service role.
• Strong communication skills.
• A dedicated customer focus and ability to build rapport.
• Experience with order processing.
• Ability to work effectively in team collaboration.
• Proficiency with systems such as Oracle is a plus.

About Zoll Medical Corporation

Zoll Medical Corporation is a leading provider of medical devices and software solutions. We are committed to improving patient outcomes through innovative technology and exceptional service. Join our team and contribute to a company that makes a real difference in healthcare.