Strategic Customer Success Manager

Strategic Customer Success Manager

Company: Samsara Location: Remote (Mexico) Employment Type: Permanent Seniority: Senior Industry: Tech

About Samsara

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud. Our platform empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational improvements. We are dedicated to enhancing the safety, efficiency, and sustainability of the global economy's infrastructure, including agriculture, construction, field services, transportation, and manufacturing. As a publicly traded company, Samsara offers the autonomy and support to make a significant impact while building for the long term.

About the Role

As a Strategic Customer Success Manager, you will be instrumental in delivering and articulating customer value. You will act as a strategic and consultative partner to our largest and most complex customers, understanding their unique challenges and advising them on effectively leveraging Samsara solutions. Your primary goal will be to drive measurable outcomes, including customer renewals and expansions. This role is part of the Strategic Customer Success team, focusing on our most critical accounts. You will collaborate cross-functionally with Sales, Support, Sales Engineering, and Product teams to ensure long-term customer success.

Key Responsibilities

• Drive customer success by ensuring clients enhance the safety, efficiency, and sustainability of their operations with our IoT platform.
• Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers to business value realization.
• Partner with cross-functional teams such as Product, Support, and Finance to drive progress on customer requests.
• Facilitate executive business reviews to align on goals and celebrate successes with customers and Samsara leadership.
• Conduct workshops to understand customer operations, recommend workflow enhancements, and maximize the value of Samsara products.
• Develop a deep understanding of the Samsara platform's capabilities and effectively communicate them to diverse businesses across various industries.
• Serve as a mentor to the wider Customer Success team, championing Samsara's cultural principles.

Requirements

• 6+ years of work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
• Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
• Experience supporting or working with technical products and solutions.
• Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
• Bachelor’s degree from a 4-year institution.

Ideal Candidate Profile

• Strong bias for action, the ability to think big, with an insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in an unstructured, fast-paced, and change-heavy environment.

What We Offer

• Impactful Work: Directly influence the industries that power our world, from transportation safety to energy restoration.
• Problem-Solving Environment: Engage with complex challenges and leverage a growth mindset to find unique solutions.
• Relationship Building: Foster strong connections with customers and internal teams.
• Career Growth: Autonomy and opportunities to master your craft in a hyper-growth environment.
• Collaborative Culture: Work alongside the best and brightest professionals in a supportive team.
• Competitive Compensation: Above-market total compensation including base salary, performance-based bonus/variable pay, and equity (for eligible roles). The annual base salary range for this position is $841,500—$990,000 MXN.
• Comprehensive Benefits: Professional development stipend, health and parental leave plans, and more.
• Flexible Working: Employee-led remote model.

Samsara is committed to building an inclusive work environment where everyone can make an impact. We are an equal opportunity employer and welcome applicants from all backgrounds.