Sea Logistics Customer Care Specialist

About the Role

Kuehne+Nagel, a global leader in logistics, is seeking a dedicated Sea Logistics Customer Care Specialist to join our team in Ancona. If you have a passion for sea logistics and customer care, and thrive in a dynamic international environment, this permanent, onsite position is an excellent opportunity to make a global impact.

Key Responsibilities

In this role, you will be the primary point of contact for our clients and customers, ensuring their satisfaction with our products, services, and features. Your core responsibilities will include:

• Providing expert support within sea logistics.
• Assisting customers by offering helpful information and answering their questions.
• Effectively responding to and resolving customer complaints.
• Delivering front-line support to ensure a high level of customer satisfaction.
• Contributing to the overall excellence of our service standards.

Requirements

• Proven experience in customer care.
• Familiarity with sea logistics operations.
• Strong communication and interpersonal skills.
• Ability to handle customer inquiries and complaints effectively.
• A proactive approach to problem-solving and customer support.