Operations and Customer Care Manager

About the Role

Dikton S.r.l. is seeking an experienced Operations and Customer Care Manager to join a fast-growing company in the biomedical sector. This role is crucial for supporting the company's commercial scale-up across Europe and globally.

Key Responsibilities

• Support current and potential customers through initial phases, including pilots and trials, ensuring successful test and validation campaigns leading up to commercial deployment.
• Collaborate with the production team to ensure smooth operations and timely delivery.
• Manage and oversee daily operations to optimize efficiency and customer satisfaction.
• Develop and implement customer care strategies to enhance client relationships and retention.
• Act as a key point of contact for customers, addressing inquiries and resolving issues promptly.

Requirements

• Proven experience in Operations Management and Customer Care.
• Familiarity with Sales Support processes.
• Experience within the Biomedical Sector is highly desirable.
• Strong Project Management skills.
• Excellent communication and interpersonal abilities.

What We Offer

• A permanent contract.
• The opportunity to work onsite in Torino, Provincia di Torino.
• A role within a dynamic and growing company in the healthcare industry.