Technical Customer Support Representative

About the Role

Geotab is a global leader in IoT and connected transportation, recognized as a certified "Great Place to Work™." We are a diverse team dedicated to helping businesses thrive while enhancing the safety and sustainability of our communities. Geotab is at the forefront of security, connecting commercial vehicles to the internet and providing advanced web-based analytics to empower customers in managing their fleets effectively.

Key Responsibilities

As a Technical Customer Support Representative, you will be instrumental in providing exceptional support to our users. Your responsibilities will include:

• Assisting customers with technical inquiries related to Geotab's IoT and connected transportation solutions.
• Troubleshooting and resolving issues concerning fleet management and analytics platforms.
• Educating customers on the features and benefits of the Geotab platform and Marketplace.
• Collaborating with internal teams to ensure a seamless customer experience.

Requirements

We are looking for individuals with a strong background in customer support and a keen interest in technology. Ideal candidates will possess:

• Proven experience in a Customer Support role.
• Familiarity with IoT (Internet of Things) concepts.
• Understanding of Connected Transportation and Fleet Management principles.
• Experience with data Analytics.
• Excellent communication and problem-solving skills.

What We Offer

• The opportunity to work with a global leader in a rapidly growing industry.
• A collaborative and inclusive work environment.
• The chance to contribute to innovative solutions in transportation and sustainability.
• A role based onsite in Ferrara, Italy.