Front Office Shift Leader - Season 2026 - Borgo Pignano Florence (En)

About the Role

Borgo Pignano Florence, a distinguished boutique hotel situated in the scenic Tuscan hills just outside Florence, is seeking a Front Office Shift Leader for the 2026 season. As part of the esteemed Relais & Châteaux collection, our property boasts 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and beautiful event spaces. We offer an oasis of relaxation and refinement in the heart of Tuscany.

Key Responsibilities

As the Front Office Shift Leader, you will be an integral part of our team, contributing to the exceptional guest experience. Your responsibilities will include:

• Leading the front office team during your shifts.
• Ensuring seamless guest check-in and check-out processes.
• Providing outstanding customer service to all guests.
• Handling guest inquiries and resolving issues promptly and professionally.
• Overseeing daily front office operations.

Requirements

We are looking for a candidate with experience in:

• Front Office operations.
• Shift leadership.
• Customer Service excellence.
• Hotel Management principles.
• Team Leadership.

What We Offer

• A contract position for the 2026 season.
• The opportunity to work in a luxurious hotel setting within the Relais & Châteaux family.
• A role in the beautiful region of Florence, Italy.