IT Help Desk

About the Role

Luisa Via Roma, a premier global luxury e-commerce platform with over 20 years of online presence, is seeking an experienced IT Help Desk professional to join our international team in Florence. We serve over 1 million users across more than 200 countries and are committed to innovation, customer service, and giving back to the community and the planet.

Key Responsibilities

• Provide technical support and troubleshooting for IT-related issues.
• Assist users with hardware, software, and network problems.
• Respond to help desk tickets and resolve issues in a timely manner.
• Contribute to maintaining a smooth and efficient IT environment for our e-commerce operations.

Requirements

• Proven experience in an IT Help Desk role.
• Strong understanding of technical support and troubleshooting methodologies.
• Familiarity with e-commerce environments is a plus.
• Excellent customer service skills.
• Ability to work effectively in a dynamic, international team.

What We Offer

• Permanent contract.
• Opportunity to work in a leading global e-commerce company.
• Be part of an international and diverse team.
• Work in the beautiful city of Florence.