IT Help Desk
LuisaViaRoma · Firenze, Provincia di Firenze
📍 On-site📅 10 Jun 2026
Job Description
About the Role
Luisa Via Roma, a premier global luxury e-commerce platform with over 20 years of online presence, is seeking an experienced IT Help Desk professional to join our international team in Florence. We serve over 1 million users across more than 200 countries and are committed to innovation, customer service, and giving back to the community and the planet.
Key Responsibilities
- Provide technical support and troubleshooting for IT-related issues.
- Assist users with hardware, software, and network problems.
- Respond to help desk tickets and resolve issues in a timely manner.
- Contribute to maintaining a smooth and efficient IT environment for our e-commerce operations.
Requirements
- Proven experience in an IT Help Desk role.
- Strong understanding of technical support and troubleshooting methodologies.
- Familiarity with e-commerce environments is a plus.
- Excellent customer service skills.
- Ability to work effectively in a dynamic, international team.
What We Offer
- Permanent contract.
- Opportunity to work in a leading global e-commerce company.
- Be part of an international and diverse team.
- Work in the beautiful city of Florence.
✨ This description was enhanced by AI based on the original listing.