Prc Ambassador

About the Role

DFS Group is seeking a dedicated PRC Ambassador to join our team in Venice, Italy. This permanent, onsite role is ideal for a mid-level professional passionate about luxury retail and clienteling. You will play a crucial part in ensuring a seamless and unforgettable experience for our valued conducted customers visiting the Fondaco dei Tedeschi.

Key Responsibilities

• Maintain and develop strong relationships with conducted customers.
• Welcome conducted customers to the store.
• Conduct briefing sessions for conducted groups, with a focus on customization.
• Collaborate closely with the Travel Industry Marketing and Fondaco Store Operations teams to create a smooth and welcoming environment for all conducted visitors.
• Contribute to granting customers an unforgettable experience at Fondaco dei Tedeschi.

Requirements

• Proven experience in customer relations and clienteling.
• Familiarity with the luxury retail sector.
• Strong sales and hospitality skills.
• Excellent communication and interpersonal abilities.
• Ability to work effectively within a team.