Customer Support Representative

Customer Support Representative

Company: Arabian Private Holdings Location: Remote (with overlap required for Riyadh time) Contract: Permanent

About the Role

Arabian Private Holdings is seeking a dedicated Customer Support Representative to join a scaling project with a leading European financial technology group. This fully remote role is crucial for managing user inquiries during the client's operational entry into Ireland. You will be the primary support link, ensuring that technical and account-related questions are handled with analytical rigor.

About Arabian Private Holdings

Founded on the principle of delivering critical business solutions efficiently, Arabian Private Holdings works with family groups, listed corporations, and government entities. We are a principal-led, remote organization that values quality analysis and strong relationships over traditional office presence. We focus on delivering specific, defensible results for a select group of clients.

Key Responsibilities

• Manage incoming user inquiries for the financial technology platform, providing accurate and clear responses.
• Research account discrepancies and technical issues to determine necessary solutions.
• Log recurring user problems to help identify patterns in the software operating model.
• Draft and update support documentation tailored for the Ireland market.
• Collaborate with firm Principals to ensure support activities align with client governance standards.
• Submit weekly reports on response times and resolution quality.
• Identify potential improvements in data handling and user privacy within the support workflow.

Requirements

• High standard of written precision and the ability to explain complex financial features clearly.
• Familiarity with digital help desk tools and spreadsheet applications for data tracking.
• Comfortable working independently in a remote setting with consistent output.
• Logical rigor in troubleshooting technical problems and account issues.
• Some exposure to financial services or an interest in technology's impact on corporate strategy.
• Experience in a service-oriented environment where detail and accuracy are paramount.
• Must possess the legal right to work in your country of residence; visa sponsorship is not provided.
• Ability to overlap four hours with Riyadh time (09:00 - 13:00) for team coordination.

What We Offer

• Regular interaction with firm Principals and exposure to high-level corporate strategy.
• An opportunity to contribute to a significant European financial technology rollout.
• A work environment that values logical thought and clear writing.
• Flexible remote working conditions with a focus on defined professional outcomes.
• Professional development in corporate governance and client service management.
• Competitive compensation paid monthly.

Please mention the word RESOLUTE and tag #RMjYwMDo0MDQwOjQ2N2M6ZTMwMDpjODkwOjFhOWI6MzQzNzpiNjM2 when applying.