Music Streaming Platform Customer Specialist with Polish and English (Remote in Bulgaria)

About Sutherland

Sutherland is a global leader in leveraging Artificial Intelligence, automation, cloud engineering, and advanced analytics to drive business success for iconic brands worldwide. We combine market-leading technology with business process excellence, creating unique value propositions through our advanced products and platforms. We specialize in digital transformation, optimizing operations, reinventing experiences, and pioneering new solutions through a seamless "as a service" model. Our approach involves developing "digital chemistry" by integrating human expertise with artificial intelligence to unlock new possibilities and deliver measurable results.

About the Role

We are seeking a Music Streaming Platform Customer Specialist with excellent Polish and English language skills to join our team. This is a fully remote position based in Bulgaria, offering non-voice support exclusively via email and chat. You will be the first point of contact for users of a leading music streaming platform, assisting them with a variety of inquiries.

Key Responsibilities

• Provide customer support via email and chat (no phone calls involved).
• Address common "how-to" questions and frequently asked questions.
• Assist users with account management and payment-related issues.
• Guide users through troubleshooting steps with patience and clarity.

Requirements

• Excellent proficiency in Polish (C1) and English (C1).
• A valid EU work permit.
• Prior customer service experience is advantageous.
• Strong written communication and problem-solving skills.
• Ability to explain complex topics in a clear and simple manner.
• A positive, can-do attitude and a strong team player mentality.

What We Offer

• A permanent contract providing long-term job security.
• Fully remote training and the flexibility to work from anywhere in Bulgaria.
• Additional health and life insurance.
• 21 days of paid annual leave.
• Food vouchers and a partially covered Multisport card.
• Performance-based bonuses.
• World-class training and opportunities for career growth.
• Digital HR services and 24/7 psychological support.
• Fully digital onboarding and contract signing process.
• Recognition and referral programs.
• Engaging employee events and wellness initiatives.
• Access to learning platforms and support for certifications.
• Exposure to a global business environment and an inclusive, multicultural workplace.

If you are ready to embark on a journey with a leading music streaming platform and Sutherland, apply now to help us make customer support more human, one message at a time.