Customer Support Specialist Level 1

About the Role

M-Cube is seeking a motivated and customer-focused Customer Support Specialist Level 1 to join our team in Trieste. As a leader in In-Store Digital Engagement solutions, M-Cube provides innovative digital tools for the retail industry, including in-store radio, digital signage, interactive solutions, and mobile applications. We aim to enhance customer service, engagement, retention, and communication through personalized customer journeys.

Key Responsibilities

• Provide first-level technical support to customers.
• Assist users with inquiries related to M-Cube's digital engagement solutions.
• Troubleshoot and resolve customer issues effectively.
• Document customer interactions and resolutions.
• Collaborate with internal teams to escalate and resolve complex problems.

Requirements

• Experience in Customer Support.
• Familiarity with Digital Engagement concepts.
• Understanding of the Retail Industry.
• Excellent Communication skills.
• Experience with Mobile Apps is a plus.
• A proactive and problem-solving attitude.