BCCHW Trainer

BCCHW Trainer

Company: Belle Location: Remote (with travel required) Work Model: Remote Contract: Permanent Seniority: Mid-level

Belle is seeking a dedicated BCCHW Trainer to support our in-person onboarding and field training initiatives for Belle Certified Community Health Workers (BCCHWs). This role is crucial for ensuring our team members are well-prepared to deliver exceptional service and uphold Belle's high standards. While the role is remote, significant travel will be required to support training needs across various markets.

Key Responsibilities

• Lead in-person BCCHW onboarding, field training, and new hire orientation activities as needed.
• Conduct field observations and quality audits to ensure adherence to Belle standards, workflows, and member experience expectations.
• Reinforce Belle's standards for hospitality, professionalism, documentation, compliance, and member experience throughout all training activities.
• Travel to assigned markets as needed to support onboarding, in-person trainings, and market launch activities.
• Complete member appointments and provide field support during non-training periods, staffing shortages, or callout coverage.
• Serve as a role model for BCCHW service delivery, professionalism, and member engagement.
• Conduct quality assurance reviews to identify training opportunities and support continuous improvement initiatives.
• Assist with recruitment activities and hiring events.
• Adapt to evolving operational priorities and support special projects as the BCCHW program continues to grow.

Requirements

• Previous experience in training, onboarding, coaching, healthcare operations, or customer-facing field roles is preferred.
• Comfortable facilitating in-person trainings and speaking to groups.
• Strong communication and interpersonal skills.
• Organized, adaptable, and comfortable balancing training responsibilities with field operations.
• Ability to support new team members in a professional and encouraging manner.
• Comfortable with travel and working in a fast-paced, evolving environment.
• A passion for member experience, healthcare access, and Belle's mission.
• This role is only available for internal candidates.

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