Service Manager Industrial Vehicles (M/F)

About the Role

BAUMANN, a specialist in Sideloaders with over 50 years of experience at the forefront of new technology and equipment design, is seeking a Service Manager for Industrial Vehicles (M/F) to join our team at our plant near Verona.

Key Responsibilities

• Lead the Service and Spare Parts Department.
• Guarantee an excellent spare parts delivery service.
• Manage customer concerns related to service, including warranty issues, job scheduling, and job progress.
• Maintain industry-leading levels of customer satisfaction.
• Document service-related activities.

Requirements

• Experience in Service Management.
• Knowledge of Spare Parts Management.
• Strong Customer Service skills.
• Familiarity with Industrial Vehicles.
• Proven Team Leadership abilities.