Junior Onboarding & Implementation Specialist | Vodori (Europe)
GT · Europe, Poland
Job Description
Junior Onboarding & Implementation Specialist
GT is seeking a proactive and detail-oriented Junior Onboarding & Implementation Specialist on behalf of Vodori, a leading SaaS company in the life sciences sector. This is an onsite contract role based in Poland, with a potential duration of 3-6 months, offering the possibility of extension or direct hire based on performance.
About Vodori
Founded in 2005, Vodori provides a purpose-built SaaS solution that helps life sciences organizations streamline compliant promotional content review. As a trusted partner for pharmaceutical, medical device, biotech, and diagnostics companies globally, Vodori offers a modern, flexible, and cost-effective alternative to legacy systems, integrating seamlessly with Salesforce and other commercial tools.
About the Role
This position is ideal for an individual eager to provide hands-on support to Vodori's Implementation Managers. You will be instrumental in assisting with customer onboarding, implementation coordination, testing, User Acceptance Testing (UAT), training preparation, documentation, and other customer-facing enablement activities. While you won't be expected to lead complex projects independently from the start, you should be comfortable engaging with enterprise customers, learning software workflows, supporting project delivery, and facilitating user adoption of Vodori's platform.
This role is well-suited for candidates with experience in customer onboarding, customer success, implementation support, software support, training coordination, or similar customer-facing SaaS or enterprise software roles.
Key Responsibilities
- Support Implementation Managers with customer onboarding and implementation projects.
- Assist with project coordination, follow-ups, and tracking implementation tasks.
- Support UAT preparation and execution.
- Participate in testing activities and validation of customer configurations or workflows.
- Prepare and update training materials, user guides, documentation, and support resources.
- Assist with the preparation of customer training sessions and provide support during these sessions as needed.
- Collect, organize, and follow up on customer questions and feedback.
- Coordinate with internal teams, including Implementation, Customer Success, Product, and Support.
- Support customers during the onboarding process to ensure a smooth transition to product adoption.
- Maintain accurate records of implementation progress, open items, and customer readiness.
Requirements
- Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role.
- Familiarity with SaaS, enterprise software, digital platforms, or business-critical systems.
- Strong organizational skills and meticulous attention to detail.
- Ability to manage follow-ups, documentation, and multiple workstreams effectively.
- Good understanding of customer-facing communication and stakeholder management.
- Capacity to quickly learn new software products and workflows.
- Comfortable supporting UAT, testing, documentation, and training delivery.
- Strong English communication skills.
- Multilingual skills are a plus, particularly in Spanish, French, Italian, German, Mandarin Chinese, or Russian.
- Experience working with international teams and enterprise customers.
Nice-to-Have Skills
- Experience in life sciences, pharma, biotech, medtech, or other regulated industries.
- Familiarity with Veeva or similar workflow/content management platforms.
- Previous exposure to software implementation projects.
- Experience preparing training materials, user guides, or enablement content.
- Experience with LMS, knowledge bases, CRM, ticketing, or project management tools.
- Experience supporting UAT or software testing.
- Experience working collaboratively with customer success, implementation, product, or support teams.
Interview Process
- GT interview with Recruiter
- Interview with Vodori
- Final interview
✨ This description was enhanced by AI based on the original listing.