Client Success Manager, Enterprise (Bilingual - English/italian)

About the Role

Yext is seeking a Client Success Manager, Enterprise to join our team in Milan. As a leading digital presence platform for multi-location brands, Yext empowers thousands of customers globally to deliver consistent and engaging customer experiences across the digital landscape. You will play a crucial role in ensuring our enterprise clients maximize the value of our AI-powered platform.

Key Responsibilities

• Manage and nurture relationships with a portfolio of enterprise-level clients.
• Drive adoption and utilization of the Yext platform to ensure client success and retention.
• Act as the primary point of contact for clients, addressing their needs and concerns.
• Develop a deep understanding of client business objectives and align Yext solutions accordingly.
• Collaborate with internal teams to deliver exceptional client experiences.

Requirements

• Proven experience in Client Success, Account Management, or a similar client-facing role, preferably within the SaaS industry.
• Experience working with enterprise-level clients.
• Strong understanding of customer relationship management principles.
• Excellent communication and interpersonal skills.
• Bilingual proficiency in English and Italian is required.

What We Offer

• A permanent, full-time position.
• The opportunity to work onsite in Milan.
• Be part of a dynamic and innovative tech company.
• Contribute to a leading digital presence platform used by global brands.