Night Porter - Receptionist

Night Porter - Receptionist

Company: YELLOWSQUARE EUROPE S.R.L. Location: Florence, Italy

YellowSquare is seeking a reliable, professional, and proactive Night Porter - Receptionist to join our vibrant team in Florence. Situated in the heart of the city, this role is central to our overnight operations, serving as the primary point of contact for our guests after hours. You will be responsible for balancing administrative tasks with ensuring the safety and security of the hostel.

About the Role

As our Night Porter - Receptionist, you will be the welcoming face and reassuring presence for our guests throughout the night. This position requires a blend of excellent customer service skills, administrative efficiency, and a commitment to maintaining a secure environment.

Key Responsibilities

• Front Desk Management: Handle bookings, check-ins, and check-outs, and manage all front desk operations during the night shift.
• Guest Operations: Assist guests with inquiries, provide information about the city and hostel services, and ensure a smooth experience during their stay.
• Safety and Security: Maintain a vigilant presence, monitor the hostel premises, and respond to any issues that may arise during the night.
• Administrative Tasks: Perform various administrative duties as required to support the smooth running of the hostel.

Requirements

• Proven experience in a similar role, preferably within the hospitality industry.
• Strong skills in Front Desk Management and Guest Operations.
• Excellent customer service and communication abilities.
• Experience working the night shift.
• A proactive and responsible attitude.
• Reliability and professionalism.

What We Offer

• A permanent contract within a dynamic and international team.
• The opportunity to work in a central location in the beautiful city of Florence.
• A role that is crucial to the guest experience and the operational success of our hostel.