Solutions Engineer

Solutions Engineer

Company: Pindrop Location: Remote, USA Contract: Permanent Seniority: Mid-Level

About Pindrop

Pindrop is at the forefront of identity verification and fraud detection in the AI era. Our platform secures billions of high-risk customer interactions annually for leading enterprises, including top U.S. banks, insurers, and healthcare providers. By leveraging advanced AI, deepfake detection, and patented technology, Pindrop restores trust in digital communications, reduces fraud, lowers operational costs, and enhances customer experience. Recognized by TIME and Inc., Pindrop is backed by prominent investors and is shaping the future of trust.

About the Role

As a Solutions Engineer at Pindrop, you will play a critical role in driving new ARR growth and acquiring new logos within a portfolio of named accounts. You will be instrumental in closing multi-year enterprise deals by providing expert technical pre-sale support and acting as a subject matter expert for Pindrop's innovative solutions.

Key Responsibilities

• Provide technical pre-sale support to sales teams to achieve assigned sales goals.
• Act as a subject matter expert for Pindrop’s expanding portfolio of solutions.
• Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments.
• Advise organizations on improvements to their IVR, call center, and fraud operational processes using Pindrop technologies.
• Build trust and influence customer buying processes through technical knowledge and consultative selling skills.
• Develop and deliver presentations articulating technical concepts, solution scope, integration flows, and business cases/ROI.
• Conduct product demonstrations and lead successful proof-of-value (POVs).
• Acquire and integrate industry knowledge on the competitive landscape, emerging fraud trends, and technologies.
• Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents.
• Respond to customer RFP/RFI/RFQ documents.
• Support product launch activities, trade shows, conferences, and executive briefings.
• Cultivate and qualify new pipeline opportunities and track associated revenue for forecasting.
• Work closely with Account Executives to develop territory and account strategies and accurately forecast opportunities in Salesforce.com.

Requirements

• 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M.
• Demonstrated success in consultative selling for very large, complex enterprise engagements.
• Exceptional presentation and communication skills with strong executive presence.
• Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors.
• Solid understanding of APIs and their role in modern enterprise architectures.
• Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing.
• Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges creatively.
• Highly effective working in remote, distributed teams, fostering collaboration and alignment.
• A relentless self-starter who drives toward objectives while managing multiple priorities and deadlines.

What We Offer

• Competitive compensation package, including Restricted Stock Units (RSUs).
• Remote-first environment offering flexibility and autonomy.
• Prioritization of meaningful in-person moments through regular team on-sites and company events.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans, including an employer-paid employee-only plan.

Pindrop is an Equal Opportunity Employer committed to diversity and inclusion. We encourage applications from all qualified individuals.