Bilingual Customer Care Representative

Bilingual Customer Care Representative

Company: Assurant Location: Remote (USA) Job Type: Full-Time, Permanent Salary: $15.03 - $27.75 per hour

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment.

What You’ll Do

• Handle inbound customer calls and/or emails with empathy and professionalism.
• Resolve issues, answer questions, and provide proactive solutions.
• Document interactions and follow up as needed.
• Participate in special projects and adapt to evolving priorities.
• Deliver an exceptional customer experience on every interaction.
• Note: This role does not involve cold calling, sales, or contract upgrades.

Requirements

• Bilingual fluency in Spanish and English (required).
• High school diploma or GED.
• Customer service experience (call center, insurance, or banking preferred).
• Strong communication, listening, and problem-solving skills.
• Ability to multitask using technology in a fast-paced environment.
• Reliable high-speed internet (25 Mbps download / 6 Mbps upload).
• Quiet, distraction-free home office setup.
• 2+ years of customer service experience (preferred).
• Prior remote work experience (preferred).

What We Offer

• Benefits from Day One – Medical, dental, vision, and more.
• Paid Time Off – Including holidays.
• Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months).
• Comprehensive Training – Paid virtual training to set you up for success.
• Competitive pay with shift differentials for nights/weekends.

Work Environment

• Full-time, 40 hours per week.
• Shifts may vary and include evenings, weekends, and holidays.
• Must be available to work as late as 9 PM EST.
• Periodic shift bids determine schedules based on business needs.