Intern, Customer Support and Customer Success

Intern, Customer Support and Customer Success

Company: Harris Computer Location: Remote (USA) Contract: Internship Salary: $25/hr

Harris Computer is seeking a motivated intern to join our team, gaining hands-on experience across Customer Support, Product Management, and Customer Success. This fully remote role offers a unique opportunity to understand our eScholar products, customers, and internal processes while contributing to critical operational improvements.

About the Role

This internship provides exposure to various facets of customer engagement and product operations. You will work closely with experienced teams to develop a comprehensive understanding of our business and contribute to enhancing customer satisfaction and internal efficiency. You will also have the chance to explore and experiment with emerging AI tools and automation capabilities.

Key Responsibilities

• Collaborate with Customer Support, Product Management, and Customer Success teams to understand eScholar products, customers, and operational processes.
• Provide technical support to customers and manage incoming support issues through the incident management system.
• Identify opportunities to improve incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency.
• Participate in testing and continuous improvement efforts for support processes, service workflows, and internal tools.
• Experiment with AI-enabled tools and automation to enhance reporting, knowledge management, issue triage, and team productivity.
• Support Customer Success and account management activities, including preparing customer materials, tracking follow-up items, and monitoring customer engagement.
• Assist in coordinating internal and customer-facing actions and participate in customer success planning activities.
• Contribute to functional and technical design sessions.
• Gather end-user requirements for data pipelines, reporting, and operational improvements.
• Analyze source system data to identify data quality issues and anomalies for correction in ETL routines.

Requirements

• Proficiency in SQL.
• Experience with data visualization tools such as AWS Quicksight, Microsoft Power BI, or Tableau.
• Experience with Python and other programming languages.
• Familiarity with AWS or Azure cloud-hosted applications.
• Experience or a strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management.
• Experience with version control and functional testing.
• Experience with SQL Server, Postgres, and Oracle databases.
• Experience creating technical documentation.
• Prior experience in the education sector through internships is a plus.

What Will Help You Stand Out

• Curiosity about AI tools and automation, with a desire to apply them to improve workflows and customer experience.
• Interest in support operations, incident management, and continuous process improvement.
• Strong analytical and problem-solving skills.
• Interest in customer success and account support.
• Attention to detail and strong verbal and written communication skills.
• Ability to work collaboratively and independently.
• Currently pursuing a Bachelor of Arts/Bachelor of Science degree in Computer Science or a related field.