CRM & Loyalty Manager - Sede, Firenze

About the Role

Starhotels is seeking a passionate and analytical CRM & Loyalty Manager to join our Marketing Team at our Headoffice in Florence. This is an exciting opportunity to contribute to our strategy for increasing customer engagement and fostering lasting loyalty with the Starhotels brand.

Key Responsibilities

• Implement CRM strategies effectively across the organization to optimize customer value and engagement.
• Coordinate with relevant teams for updating master data sheets and managing loyalty program points.
• Develop and execute marketing strategies focused on customer loyalty and engagement.
• Analyze customer data to identify trends and opportunities for enhancing the customer experience.

Requirements

• Proven experience in CRM and Loyalty Programs management.
• Strong understanding of customer engagement strategies.
• Proficiency in developing and implementing marketing strategies.
• Skilled in data analysis.
• Excellent analytical and problem-solving abilities.

About Starhotels

Starhotels is a leading Italian hotel chain committed to providing exceptional experiences for its guests. We pride ourselves on our dedication to service, quality, and innovation. Join our team and contribute to our continued success.