Customer Service Supervisor - Italy

About the Role

ZIM is seeking a dedicated and experienced Customer Service Supervisor to join their team in Genoa, Italy. This is a full-time, permanent, onsite position where you will play a crucial role in leading a customer service team to deliver exceptional support.

Key Responsibilities

• Supervise and lead a team of customer service representatives, ensuring exceptional service delivery to customers.
• Address customer inquiries regarding shipping schedules, tracking, customs, billing, and other related issues.
• Resolve escalated customer complaints and ensure timely and efficient solutions are provided.
• Monitor and evaluate team performance, providing feedback and coaching.

Requirements

• Proven experience in Customer Service.
• Demonstrated ability in Supervision and Team Leadership.
• Strong Problem-Solving skills.
• Excellent Communication skills.