Systems Administrator – ATC

Systems Administrator – Advanced Technology Center (ATC)

Company: World Wide Technology Location: Remote (USA) Contract: Permanent Salary: $62,000 - $78,000 annually

World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With $20 billion in annual revenue and over 12,000 employees worldwide, WWT partners with large public and private organizations to accelerate digital transformation. Our Advanced Technology Center (ATC) is a collaborative ecosystem of cutting-edge hardware and software solutions, enabling customers and partners to conceptualize, test, and validate innovative technologies.

About the Role

The Systems Administrator will be responsible for the day-to-day support of the ATC's core storage, compute, and virtual services. This role reports to the ATC Systems & Cloud Manager and is crucial for ensuring the smooth operation of our advanced technology environment.

Key Responsibilities

• Provide first-level support for customers utilizing ATC core systems and services.
• Troubleshoot common system issues and collaborate with engineers and architects to resolve complex technical problems.
• Communicate with ATC stakeholders via ServiceNow, email, or instant messaging.
• Document troubleshooting steps and solutions in ServiceNow or on the Wiki.
• Provision storage, compute, and virtual environments to support customer engagements (labs, Proofs of Concept, demos).
• Offer guidance to ATC stakeholders on storage, compute, and virtualization for customer engagements.
• Monitor critical ATC services and support queues.
• Assist with regular maintenance activities and maintain ATC core services.
• Manage multiple projects simultaneously in a fast-paced environment.

Requirements

• College degree or equivalent work experience.
• 1+ years of systems administration experience.
• Experience with ServiceNow ticketing system.
• Experience with VMware, Linux, and Windows technologies.
• Experience with NetApp storage arrays.
• Familiarity with cloud platforms such as AWS, Azure, and Google Cloud Platform is a plus.
• VMware, NetApp, Linux, or Windows certifications are preferred but not required.
• Customer service-focused with the ability to troubleshoot complex problems.
• Strong ability to understand and document complex solutions.
• Detail-oriented with excellent verbal and writing skills.
• Ability to convey complex ideas clearly.
• Willingness to learn and adapt to changing priorities.

What We Offer

WWT offers a comprehensive benefits package designed for employee well-being:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program.
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement.
• Paid Time Off: Generous PTO and Sick Leave (starting at 20 days per year), 10 Holidays per year, Parental Leave, Military Leave, Bereavement Leave.
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program.

WWT is committed to creating an inclusive environment where all employees are empowered to succeed based on their skills, performance, and dedication. We foster a culture of belonging that encourages innovation, collaboration, and respect for all team members.