Booking Agent - Headoffice, Florence

About the Role

Starhotels is seeking a motivated and customer-focused Booking Agent to join our Reservation Center at our Headoffice in Florence. This is an exciting opportunity for a junior professional to become a key point of contact for room reservations, actively promoting our properties and ensuring guests choose Starhotels for their stays.

Key Responsibilities

As a Booking Agent, your primary responsibilities will include:

• Engaging in efficient and professional phone conversations with potential guests.
• Utilizing effective sales techniques to guide guests through the reservation process and make tailored suggestions.
• Converting inquiries into successful bookings and contracted business.
• Providing excellent customer service throughout the reservation process.
• Acting as a main point of contact for all room reservations.

Requirements

We are looking for candidates with:

• Experience or a strong interest in reservations and the hospitality industry.
• Proficiency in phone conversations and excellent communication skills.
• A knack for sales techniques and customer engagement.
• A commitment to providing outstanding customer service.

What We Offer

• A permanent contract with Starhotels.
• An onsite position at our Headoffice in Florence.
• The opportunity to work within the dynamic hospitality industry.
• A role where you can directly impact guest satisfaction and business success.