Service Account Manager Romania & Israel

About the Role

Sidel is seeking a dedicated Service Account Manager to cover Romania and Israel. This onsite role, based in Parma, Italy, is ideal for a mid-level professional with a strong background in sales, customer service, and account management within the manufacturing industry. You will be the primary point of contact for customers regarding all after-sales activities.

Key Responsibilities

• Promote the sales of "after sales" products through travel within the assigned territory and meetings with customer technical and procurement contacts.
• Act as the main customer entry point for all after-sales inquiries, including spare parts, technical service, diagnostic visits, and options & upgrades.
• Liaise effectively with internal Sidel structures to ensure timely and efficient responses to customer needs.

Requirements

• Minimum of a Secondary School technical diploma.
• Proven experience in sales, customer service, and account management.
• Familiarity with providing technical support and managing spare parts.
• Ability to travel within the assigned geographical area (Romania & Israel).

What We Offer

• A key role within the manufacturing industry, focusing on customer satisfaction and after-sales support.
• Opportunity to manage client relationships across multiple countries.